IT & Operations
Whether you're supporting internal teams or managing customer-facing systems, you need more than just tools. You need connected workflows, reliable data,
and faster ways to solve problems. Accordia brings it all together in one platform.
From ticketing to voice, chat to WhatsApp, we help operations teams work smarter, stay responsive, and scale effortlessly.
Request DemoNo more scattered tickets or inboxes
See every customer or internal request on every channel, in one place
Help agents move faster with real-time suggestions and built-in knowledge
Track how your team is doing with performance insights that go beyond just numbers
Compliance with ISO 27001:2022 standards
Manage all your support tickets, whether they come from email, chat, or calls in one clean dashboard. Automate routing, assign SLAs, and keep track of every step until resolution.
Calls, WhatsApp, email, live chat, social, it's all unified under one platform. No more jumping between tools. Just one view of every conversation.
Help your agents help others, faster. Our AI knowledge base suggests solutions, steps, or templates in real time based on the issue at hand. Great for handling technical queries without starting from scratch.
Every call is automatically transcribed, scored, and analyzed, so you can coach better, catch red flags early, and keep standards high without hours of manual review.
Yes, it’s built for both. Whether you’re helping customers or internal users, you can track requests, set priorities, and assign the right people with ease.
Nope. Accordia Omni brings all of it into one cloud platform. Your team gets one login, one view, and zero confusion.
As agents handle tickets or live chats, our AI suggests articles, solutions, or scripts instantly, based on what’s being asked.
Yes. With AI transcription and call scoring, you can see quality trends, coaching needs, and performance benchmarks at a glance.
Absolutely. Whether you’ve got one support team or multiple sites, Accordia scales with you: with roles, permissions, and data visibility tailored to your needs.
Request a demo to see how Accordia can help you manage your IT operations team.
Copyright © 2025 Accordia Global Sdn Bhd. All Rights