Customer Service
Customer service isn’t just about closing tickets, it’s about building loyalty, solving problems fast, and delivering a consistent experience, no matter the channel.
We unify calls, WhatsApp, live chat, email, and social messages into one simple platform. No more switching tabs. No more siloed systems.
Just one place to manage every conversation and keep customers happy.
Empower agents with real-time suggestions, smart routing, and automated workflows.
With a unified view of all channels, customers never have to repeat themselves again.
Reduce volume and boost satisfaction by letting customers find answers via chatbots and AI-powered knowledge bases.
Centralize your support across every channel. Automate ticket routing, enforce SLAs, and keep track of every case from open to resolution.
Be where your customers are. Accordia Omni pulls in all conversations into one real-time view for effortless engagement.
Boost speed and accuracy with real-time suggestions, smart search, and self-updating FAQs. Your agents get instant help, and so do your customers.
Every call is transcribed, summarized, and scored by AI. Spot gaps, coach agents, and raise service quality with insights that matter.
Use intelligent voice alerts to send appointment reminders, service updates, or emergency messages. AI-generated voices deliver your message clearly, and can escalate to a live agent when needed.
Absolutely. Accordia is built for flexibility, whether your agents are in-office, remote, or hybrid. All they need is an internet connection.
Yes! We integrate with platforms like Salesforce, Zoho, Freshdesk, and more, so you can keep your current workflow and add more power to it.
Yes. Our AI assists agents with real-time suggestions, automates repetitive tasks, transcribes calls, and even powers smart self-service through chatbots and FAQs.
You can manage voice calls, WhatsApp, live chat, email, and social media (Facebook messenger, Instagram etc.), all within a single dashboard.
Definitely. With automated routing, SLA tracking, and a unified view, nothing slips through the cracks. Your team responds faster, and customers feel heard.
Request a demo to see how Accordia can help you deliver exceptional customer service experiences.
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