BPO (Business Process Outsourcing)
Whether you're managing outsourced contact centers or delivering 24/7 support for global clients, you need a platform that’s scalable, agile, and results-driven.
Accordia helps BPO providers simplify operations, reduce costs, and stay competitive with a unified, AI-powered contact center solution that brings everything:
voice, chat, CRM, QA, and reporting under one roof.
We also partner with BPO teams to bring tech and talent together, enabling end-to-end customer experience delivery across markets.
Request DemoHandle voice, chat, WhatsApp, email, and social from one dashboard
Speed up resolutions with chatbots, voicebots, agent assist, and predictive dialers
Built for fast deployment, global scalability, and secure WFH operations
We’re not just a tech vendor, we partner with you to deliver ROI for your clients
Looking to outsource customer support or build a full contact center team?
Accordia works closely with a trusted global BPO provider that specializes in delivering high-quality customer service and manpower solutions.
Whether you need a few agents or a full remote support operation, we can help connect you with the right people, powered by the same platform we use to drive performance.
Go omnichannel with voice, chat, WhatsApp, social, and helpdesk ticketing. All unified so agents and supervisors get one clear view of every interaction.
Automate first contact with bots, then help agents resolve faster with real-time knowledge base suggestions and guided replies.
Accordia's voice broadcast supports two key modes:
No more missed alerts. Just clear, automated communication that converts and connects.
Turn support requests into tracked conversations with smart routing, prioritization, and status visibility. Perfect for SLA-driven BPO contracts.
Monitor every call without manual review. Get automatic transcripts, sentiment analysis, and performance scoring at scale.
Connect with Salesforce, Zoho CRM, Zendesk, and more, so agents always have full context at their fingertips.
Support hybrid or global workforces with secure VPN access, session monitoring, and data controls built for compliance.
A BPO (Business Process Outsourcing) company provides services like customer support, tech assistance, or sales on behalf of other brands. With Accordia, these providers can manage and scale operations with the tools and insights they need to deliver excellent service.
Customers expect to connect anytime, anywhere, whether via voice, WhatsApp, chat, or email. Accordia Omni brings all channels together, so BPOs can offer fast, consistent support while keeping overhead low.
Our platform is cloud-based and secure. BPOs can onboard agents quickly, manage performance remotely, and scale up or down based on contract volume or campaign needs.
Inbound and outbound contact centers, customer service, collections, technical support, sales campaigns, helpdesk solutions, and more. If it touches customers, Accordia helps you handle it better.
Yes. We partner with a global BPO provider that offers customer service outsourcing. Whether you need a temporary team, ongoing support, or help launching a new campaign, we can help match you with the right resources, alongside our technology platform.
Be among a select group of BPO partners to expand your business opportunities around the globe.
Copyright © 2025 Accordia Global Sdn Bhd. All Rights