Utilities & Energy
From billing reminders to blackout alerts, customers expect fast, clear communication. Accordia helps utilities deliver real-time updates,
automate routine requests, and support solar or EV users all through one unified, AI-powered platform.
Modern utility providers need more than just call centers. Accordia brings AI, automation, and omnichannel communication into one platform so you can engage, notify, and support customers efficiently at every step.
Use voice broadcast or WhatsApp to nudge customers on due payments.
Reach thousands at once with real-time voice or chat alerts, all in one place with escalation built in.
Handle inquiries through AI chatbot, live chat or WhatsApp, backed by product info, tips, and installation status.
Automate meter reading inquiries, account info, and service requests.
Transcribe calls, detect sentiment, and score performance with AI QM to support compliance and better crisis response
From billing reminders to outage alert, connect instantly via voice, chat, or WhatsApp.
Voice, email, and chat help manage everything in one place without switching systems.
Answer EV and solar customer questions fast with AI chatbots and real-time live chat all in one platform.
Let bots handle meter readings, account status, and service requests so agents can manage priority cases.
Transcribe calls, track sentiment, and coach emergency agents with built-in quality monitoring.
From water to renewables, grow your support operations without added complexity or cost.
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