Retail & Hospitality

Make Every Guest Feel Like a VIP,

Whether they're browsing, booking, or buying, every interaction counts.

Accordia helps you deliver fast, personal support across voice, chat, WhatsApp, and more; so your guests and shoppers keep coming back.

Make Every Moment Count: Online, In-Store, or In-Stay

Turn every interaction into a brand experience.

Be where your customers are

Support guests and shoppers across WhatsApp, voice, live chat, and social in one place.

Let automation handle the routine

Use chat and voice bots to manage booking confirmations, order tracking, store lookups, and return inquiries.

Make service feel personal

Arm your agents with real-time access to customer history, preferences, and purchase behavior.

Elevate personalization and service standards

Transcribe conversations, monitor agent quality automatically, and coach your team with data-driven insights.

Why Accordia for Retail & Hospitality?

Omnichannel Support

Be available on voice, chat, WhatsApp, and social; anytime, anywhere

Faster Service, Happier Guests

Handle bookings, orders, and FAQs instantly with automation

Mobile-First Experiences

Reservations, order tracking, and loyalty via WhatsApp.

Personalized at Every Touchpoint

Give agents instant access to guest history and preferences

Built to Scale with Your Brand

Perfect for single outlets or global franchises