Public Sector
Accordia helps government agencies modernize engagement by unifying voice, chat, social, and WhatsApp into one secure, AI-powered platform.
Reduce wait times, boost accessibility, and automate routine tasks while staying fully compliant and audit-ready.
Serve citizens faster, smarter, and more securely across every touchpoint.
Connect with citizens via voice, live chat, WhatsApp, email, and social in one place.
Handle common public queries, permit checks, and service requests instantly at all times.
Verify identities and enable service access quickly. No apps download.
Give agents real-time guidance, suggested replies, and knowledge access during live interactions.
Automatically log and transcribe every call and chat for full traceability and audit readiness.
Auto-score conversations, flag issues, and support ongoing agent coaching and compliance.
ISO 27001:2022 ready and built for secure, audit-friendly operations
Blend automation with human support for faster, fairer responses
Use WhatsApp for updates, reminders, and eKYC
Handle voice, chat, email, and social in one place
Auto-transcribe calls and monitor quality with built-in tools
From local councils to national hotlines
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