Accordia Voice

Not just a contact center. It's your voice in the cloud!

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Accordia Voice
Accordia Voice is our cloud-powered contact center solution built for today’s always-on, work-from-anywhere world.

Whether you’re taking support calls, making sales outreach, or managing high-volume hotlines, Accordia Voice delivers crystal-clear conversations that connect customers and agents seamlessly.

Why Go Cloud with Accordia Voice?

WebRTC-Enabled Calls

No hardware. No headaches. Your agents can make and receive crystal-clear calls straight from their browsers at anytime, anywhere.

High Quality Voice

Built for performance. Enjoy low-latency, stable call quality powered by our cloud infrastructure so conversations stay smooth, even under pressure.

Deploy in Days, Not Weeks

Skip the long setups. Get your contact center up and running fast, with simple onboarding and seamless integrations.

Work From Anywhere

Empower remote agents with full contact center functionality from any location. All they need is internet access and a headset.

Always-On Availability

Disaster recovery? Built-in. With our cloud-first setup, your business keeps running no matter what.

Scalable & Secure

Grow with ease. Enjoy maximum uptime, encrypted call recordings, and full compliance with ISO 27001:2022 for information security.

All the Features You Need

Inbound & Outbound Calling

Support or sell with ease using skills-based routing, predictive dialers, and agent scripting.

Smart IVR

Route every call to the right person with our customizable IVRs, callback options,and CSAT add-ons.

Call Recording & AI Quality Monitoring

Capture every interaction. Transcribe, summarize, and score calls with AI, automatically.

CRM & CTI Integration

Connect to your favorite CRM, from Zoho and Salesforce to custom in-house tools.

Real-Time Wallboards & Reporting

Track what matters. See performance metrics live and make faster, data-driven decisions.

Voice Logger & Call Archiving

Stay compliant and organized with secure call storage and easy retrieval.

Virtual DID & Hotlines

Set up toll-free or virtual office numbers mapped to your agents. Great for round-the-clock product support or lead capture.

Built for Your Market, Wherever You Are

Host on the cloud platform that fits your region on Google Cloud or Alibaba Cloud. We support on-premise setup too! Flexibility is the name of the game.

Build Your Market

Part of the Accordia Omni Family

Accordia Voice is just one piece of a bigger puzzle. Connect it seamlessly with:

Accordia Chat
Accordia Chat

Real-time chat + AI-powered support

Accordia Desk
Accordia Desk

Ticketing and helpdesk automation

Accordia Social
Accordia Social

Social media support made easy

ISO 27001: 2022 Certified

Security isn't a feature, it’s a foundation.

Accordia Voice follows ISO/IEC 27001:2022 standards to keep your data safe, your conversations private, and your compliance solid.

ISO 27001:2022 Information Security Management System certified

Make Every Call Count with
Accordia Voice

Get started with Accordia Voice
Accordia Voice
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