Salesforce Integration

Accordia + Salesforce CRM

Accordia Global makes it easy to connect your contact center with Salesforce CRM. By integrating Accordia Omni, every call, chat, and support ticket is instantly linked to your Salesforce records, giving your teams a 360° customer view. The result? Smarter sales, more personalized marketing, and faster customer support all in one connected platform.

Why It Matters

Today’s frontliners, from sales reps to customer support agents need real-time access to customer data to create meaningful experiences. With our Salesforce CRM integration, you can:

Understand your customers better
Respond faster and smarter
Enhance service quality at every stage of the journey

Whether it’s pre-sales inquiries, post-sales support, or upselling opportunities; we help you handle it all, seamlessly

What You’ll Gain

50% increase in call handling efficiency per agent via click-to-call

Screen pop-ups instantly display caller information

Automatic call logging linked directly to customer records

Instant access to call recordings for quality checks and insights

Real-time performance analytics to monitor SLAs and boost CSAT scores

Here’s how Accordia’s CTI integration with Salesforce CRM helps businesses deliver smarter, faster, and more connected customer experiences.

Accordia + Salesforce, powering seamless customer journeys.

Start Your Integration Journey

Teams