Microsoft Dynamics Integration
Accordia Global makes it easy for businesses to connect their contact center with Microsoft Dynamics 365 CRM. By integrating Accordia Omni with Dynamics, every call, chat, and ticket is automatically linked to your customer records; helping your teams save time, work smarter, and deliver personalized customer experiences.
Every interaction like calls, chats, social messages, tickets syncs with Dynamics, so your agents see the full customer history in one place.
Agents can make calls directly from Dynamics, while incoming calls trigger customer details instantly for faster, smarter responses.
No more manual updates. Calls, notes, and transcripts are automatically logged against the right contact, lead, or opportunity.
Set up triggers and automation between Accordia Omni and Dynamics, including escalations, follow-ups, and reminders that work seamlessly.
Track KPIs like call volumes, resolution times, and customer experience. Sync data to Dynamics to improve forecasting and sales strategy.
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