Freshworks Integration

Freshworks Solutions for Malaysian SMEs

Accordia Global supports Malaysian businesses with Freshworks implementation to manage customer support and sales.
Whether you're a growing startup or an established SME, we provide seamless setup, smooth integrations, and help you deliver exceptional customer experiences.

See How It Works

Why Accordia + Freshworks Just Works

Accordia Global and Freshworks share one mission: seamless customer engagement.

By combining Freshdesk’s intuitive ticketing with our omnichannel contact center: voice, chat, WhatsApp,
helpdesk ticketing, and more; we create one powerful, integrated experience.

Together, we offer:

Effortless workflows for support teams
Telephony that syncs with your CRM
Real-time insights for smarter decisions

Freshworks delivers the tech. Accordia brings the local integration and support Malaysian SMEs need. It’s not just a partnership, it’s a smarter way to grow.

An Omnichannel helpdesk software helps in:

Handle customer queries from email, social media, live chat, WhatsApp, and more, all in one place.

Automate repetitive tasks

Track and resolve tickets efficiently

Personalize customer support at scale

Connect Freshdesk with Accordia CIS for a Smarter Contact Center

Discover how Accordia CIS + Freshdesk turn your contact center into a true omnichannel experience, seamlessly in one hub.

Caller ID pops, click-to-call, call recordings, and full journey visibility.

All the power of enterprise CX, without the enterprise cost.

Freshworks Solutions for Malaysian SMEs

Why Accordia + Freshworks Just Works

Connect Freshdesk with Accordia CIS for a Smarter Contact Center

Watch the Accordia CIS + Freshdesk video

Streamline your sales process, nurture leads, and close deals faster.

Built-in phone and email

AI-powered lead scoring

Visual sales pipelines and reports

Start your Freshworks journey with Accordia today.

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