Customers connect via chat or messaging apps
Engage customers instantly, automate everyday queries with AI, and seamlessly hand off complex cases to human agents all within a single platform.
Demo only: Watch how Accordia ACE Chatbot could support a university’s helpdesk in this simulated scenario.
Respond in real time across web, WhatsApp, Messenger & more
ACE handles FAQs, guides users, and reduces wait times
Transfers complex queries to live agents, instantly
Engage users in their language, in your tone
Connects seamlessly with your CRM and internal tools
Agents manage all chats in one easy-to-use interface
Pre-scripted answers & AI guidance for new agents
Increase customer satisfaction and conversion with faster responses
Improve training with chat transcripts, feedback, and performance insights
Empower your team with smart monitoring tools and real-time performance dashboards for service optimization. Accordia Chat integrates seamlessly with CRM platforms to give agents full context, customer history, and personalized experiences.
The ELEVATE Framework
Our 7-step journey ensures smarter, faster, and more personalized customer support.
Customers connect via chat or messaging apps
Gather user info with pre-chat forms
ACE chatbot answers common questions instantly
Validate needs and escalate complex queries to agents
Unified agent view across all channels, collaboratively
Transform chats with CRM data and personalization
Gather feedback and refine support through insights
Let the ACE Chatbot handle routine questions, and bring in live agents when needed. Integrated with WhatsApp Business API, you can reach users where they’re most active while making conversations faster, more convenient, and more effective than ever.
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