In today’s AI-first world, customers expect more:
Exceptional customer experience is your strongest advantage.
At Accordia, we believe the future of support is human-centered, AI-powered.
We’ve built a suite of smart tools using AI, machine learning, and natural language processing to help you deliver faster, friendlier, and more scalable service.
A smarter chatbot that does more.
Accordia ACE Chatbot, powered by AI and integrated with the Accordia CIS Omnichannel contact center platform, delivers real-time support and never loses context, even across channels. Your agents gain a unified view of all customer interactions within Accordia CIS Omni, ensuring seamless transitions and comprehensive understanding.
Engages customers instantly
Understands natural language
Resolves common queries without human intervention
Escalates to live agents seamlessly with full context via the unified Accordia CIS Omni platform
Available on your website and social channels, with all interactions viewable in one place
Demo only: Watch how Accordia ACE Chatbot could support a university’s helpdesk in this simulated scenario.
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