MSME Digitalization Grant Madani Banner

Boost Your Customer Support with AI.
Claim RM5,000 from MADANI 2025!

The MSME Digital Grant MADANI 2025 helps small businesses like yours digitalize faster, smarter, and with real savings.

Meet Accordia AI Omnichannel CX,
a smart, all-in-one solution built for MSMEs:

  • AI Chat & Voice Bots that work 24/7
  • One dashboard for all channels (WhatsApp, email, calls, social)
  • Smart ticketing, CRM, and agent tools that’re built to save time

We’re an official MDEC Digital Partner, here to simplify your grant journey and help you level up your customer experience.

The MADANI Grant opens on 1st August!

  • Step 1: Explore the digital solutions you’re interested in.
  • Step 2: Check if your business is eligible.
  • Step 3: Submit your enquiry (Subject: MADANI), and our team will guide you from there.
MSME Digitalization Grant Benefits Banner
Omnichannel Contact Center

Smart ticketing, CRM, and agent tools that’re built to save time

Chatbot & Live Chat

Accordia ACE-AI Chatbot,

WhatsApp Chatbot Integration

Accordia AI Solutions

AI Voice Bot,

AI Quality Monitoring & Call Transcription,

AI Agent Assist (Knowledge Base)

CRM & Helpdesk

Accordia Desk (Helpdesk & Ticketing),

CRM Integration (Salesforce, Zendesk, Freshdesk, & more)

MSME Digital Grant Madani Eligibility

MSME Digitalization Grant Madani Eligibility Banner

MSME Document Checklist

The documents you need to submit depend on your type of business.

MSME Digitalization Grant Madani Checklist Banner

The Application Process

How to apply

Get A Quote

Looking for the right solution for your business? Let’s make it easy.
Explore our offerings below, and we’ll provide you with a tailored quotation:

  • Omnichannel Contact Center
  • Chatbot & Live Chat
  • Accordia AI Solutions
  • CRM & Helpdesk Integration

Ready to get started?

Call us at 603-5569 9816

Or email us at [email protected]

Start Your Application

Complete the application form on Funding Societies online portal.

Steps to follow:

  • Select your digitalisation area (e.g. AI)
  • Choose ‘Accordia Global Sdn Bhd’ as your Digitalisation Partner (DP)
  • Complete the form and upload the necessary documents.
Complete Your Payment

Once your application is approved, you’ll receive a payment link via email.

Kindly make the payment,
excluding the grant amount via FPX on Funding Societies online portal, within 14 days.

Let's Get Started

Please email your payment receipt and grant approval notice to [email protected].

Our team will be in touch with you shortly to assist with the next steps.

Customer Experience That Sets You Apart

Power Up Your Omnichannel Workspace with AI.
Power Up Your Omnichannel Workspace with AI.

Unify customer conversations across Voice, Chat, Desk, and Social with Accordia OMNI, your all-in-one solution for intelligent, seamless support.

Cloud or On-Premise. Your Choice, Our Reliability.
Cloud or On-Premise.
Your Choice, Our Reliability.

Scalable, secure, and trusted across industries;
Accordia adapts to your deployment needs.

Seamless Customer Engagement Across Every Channel.
Seamless Customer Engagement Across Every Channel.

Manage WhatsApp, Messenger, Instagram & more, all in one place with Accordia Omni.

Smarter Engagement Begins with AI.
Smarter Engagement Begins with AI.

Leverage AI-powered tools like Accordia ACE chatbots, and WhatsApp Business Chatbot to connect, predict, and respond intelligently.

Connect Your CRM. Empower Your Team.
Connect Your CRM.
Empower Your Team.

Accordia’s CTI bridge integrates with any CRM for smarter routing, screen pops, and a full view of your customers.

Streamline Support with Accordia Desk.
Streamline Support with Accordia Desk.

Manage tickets, track issues, and empower agents with a smart, centralized helpdesk built for speed, collaboration, and better customer experience.

If you’re wondering, you’re not alone.
Frequently Asked Questions