Accordia Voice Logger is an integrated IP and Time Division Multiplexers (TDM) based voice recording solution designed to protect your business, improve service quality, and ensure compliance
Every customer interaction, whether sales, service, claims, or collections is securely captured, giving you a reliable record for training, audits, and dispute resolution.
Objectively assess agent behavior, provide targeted coaching, and strengthen customer loyalty.
Track KPIs, verify orders, and confirm details while empowering agents through constructive insights.
Support strict regulatory requirements in industries like banking and finance. Supervisors can review recordings in real-time or historically, ensuring adherence to company and government standards.
Protect your business from disputes and liabilities while meeting regulatory requirements.
Use real customer interactions to improve agent performance and enhance overall experience.
Access recordings anytime via a secure web interface, search by caller ID, agent, or date, and manage everything centrally.
Keep every interaction protected, ensuring peace of mind for you, your team, and your customers.
Call Centres & Help Desks
Ensure service quality and faster dispute resolution with complete call recordings.
Financial Institutions
Stay compliant and maintain clear transaction records for audits and client trust.
Healthcare & Hospitals
Keep accurate logs of critical communications to support patient care and accountability.
Meetings & Conferences
Capture decisions and action items without missing key details.
Customer Disputes
Resolve complaints fairly with verified, replayable interactions.
Staff Protection & Training
Safeguard employees from abusive calls and use recordings to coach teams effectively.
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