Accordia’s Soft Wallboard isn’t just a display, it’s a live performance tool. Supervisors and teams get real-time insights to make faster, smarter decisions.
Keep your team informed, engaged, and empowered with Accordia Soft Wallboard, the smarter way to monitor performance in real time.
See live stats like service levels, queue volume, call priority, and abandoned calls; giving agents and supervisors the insights they need to boost productivity and ROI.
Spot issues early with real-time alerts on service levels and abandon rates. Redeploy resources instantly to keep standards high and customers satisfied.
Tailor displays for agents, teams, or managers. Configure KPIs to match your business goals, and get proactive alerts to keep performance on track.
Accordia Omni is more than just a contact center platform, it’s a performance engine.
With Soft Wallboard (SWB) at its core, supervisors and agents gain instant visibility into call center activity, keeping teams agile and customers happy.
What Sets It Apart:
Route calls and chats intelligently across voice and digital channels, while SWB displays real-time service levels, queue volumes, and agent statuses so leaders can act fast.
Transform raw data into insights. With visual dashboards and proactive alerts, SWB highlights drops in service level or rising abandon rates, empowering quick corrective action.
Copyright © 2025 Accordia Global Sdn Bhd. All Rights
