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Accordia’s IVR is an interactive solution that automates services and transactions typically handled by live customer service representatives. It allows callers to interact via voice commands or touch-tone key selections. This efficient system significantly reduces costs and enhances operational efficiency within your company.
Accordia’s IVR solution is simple, effective, and tailored to meet the unique needs of your business. With our advanced technology and expertise, we help you deliver exceptional customer experiences while optimizing your operational costs.
The automated customer service via Accordia’s IVR helps expand service access, reduce your call center agents’ workloads and call handling, and improves customer response. This speedier return of investment ensures that your investment in Accordia’s IVR yields tangible benefits quickly.
Accordia’s IVR supplements agents and helps customers get richer call context and faster call resolution to their requests, which helps to eliminate the need for call transfers and delays. Your agents will have more time to handle more personal and complex issues, thereby streamlining customer support processes.
Customized greetings, messages, and prompts give more personalized experiences to your customers, enhancing their engagement and satisfaction with your brand.
Accordia’s IVR enables the configuration of IVR prompts allowing callers to speak to marketing, sales, customer service, or technical support teams, while simulating that you have a bigger team than you actually have. This feature elevates your company’s image by projecting professionalism and efficiency.
Tired of long menus and endless waiting?
With WhatsApp Call Deflection, customers can skip the queue and get connected instantly through WhatsApp.
Our innovative platform allows customers to bypass traditional call center queues and connect directly with a chatbot or live agent through the familiar interface of WhatsApp. No more holding on the line or deciphering complicated menus.
Customer satisfaction increases significantly when you help them promptly.
Whether it’s a chatbot or live agent, support is just a message away.
Key Benefits at a Glance
Deflect calls to messaging and resolve questions without queues. Customers get immediate help, agents stay focused.
One dashboard, multiple chats. Agents handle more requests at once while delivering faster, better support.
Cut call traffic by up to 40% with IVR deflection. Offer customers a quick switch to messaging and improve satisfaction across the board.
Every customer interaction matters. With Salesforce integration, nothing gets lost where every chat and call is stored safely, giving your team the full story so they can offer support that feels personal.
No more long waits or endless queues. Call deflection lets customers switch to faster digital channels like WhatsApp, getting answers quickly while easing the load on your agents.
Everything comes together in one place, from the first “hello” to the final resolution, making customer service smoother for everyone.
Ready to revolutionize your customer support experience?
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