About Us
- Home
- About Us
Accordia Global Sdn Bhd is a Malaysian technology company established in 2010, specializing in omnichannel cloud contact center solutions. We combine AI, automation, and CRM technologies to revolutionize how businesses interact with their customers.
We offer flexible deployments like cloud-based or on-premise to fit diverse operational needs. Our flagship solution, Accordia OMNI, includes Voice, Chat, Desk, and Social capabilities, enabling businesses to deliver seamless, connected customer experiences across multiple channels.
To empower businesses with a deep understanding of their customers, beyond even what customers know about themselves; redefining how companies engage and deliver meaningful experiences.
To equip organizations with personalized, seamless communication tools that transform customer engagement and drive sustainable growth.
Collaborating with Google Cloud and Alibaba Cloud for trusted infrastructure and scalability.
Contact Center Excellence
Enterprises & SMEs
Conversations Enabled
Countries Global Presence
We continuously evolve to meet market demands and stay ahead of industry trends.
We uphold integrity, transparency, and professionalism in all relationships.
Your growth is our goal. We align our solutions to support your business outcomes.
With a growing presence in Indonesia, Nigeria, Vietnam, Thailand, India, Hong Kong, and Singapore, we combine global innovation with local expertise to serve diverse markets with agility.
We are proud to be ISO/IEC 27001:2022 certified, ensuring the highest standards of information security and operational compliance.
Copyright © 2025 Accordia Global Sdn Bhd. All Rights