Effortless Customer Experiences,
Powered by AI

AI-powered conversations across voice, chat, desk, and social channels for smarter, faster support.

Explore Accordia Omni

Accordia Omni
Your Contact Center, Upgraded with AI

Accordia Omni is more than just a contact center! It's an all-in-one solution designed to streamline customer engagement across multiple channels.

With Voice, Chat, Desk, and Social, our platform empowers businesses to deliver seamless, exceptional customer experiences.

Innovative Features that Drive Results:

AI-Powered Contact Center

Automate interactions & manage calls efficiently with AI
AI chatbots & live chat for instant, 24/7 support

Omnichannel, One Platform

Connect via voice, chat, helpdesk & social apps
(WhatsApp, Messenger, Instagram)
WebRTC-powered calls for secure, real-time voice & video.
No downloads needed

Smarter Decisions with AI Analytics

AI-driven insights to optimize performance & customer experience
Skills-based routing & IVR help to match customers with the right agents instantly

Scalable & Secure Solutions

Built-in security & compliance for data protection
WhatsApp eKYC, a seamless, secure identity verification for onboarding

Discover Omnichannel Solutions

Empowering Businesses Across Malaysia, ASEAN & Beyond

AI That Transforms Conversations,
Not Just Automates Them

Less manual work,
more meaningful interactions.
From AI-powered chatbots to real-time agent assist,
our AI tools help agents respond faster while managers gain deep insights,
all in one seamless experience.

You’re not just automating tasks, you’re elevating experiences!

Let’s Make AI Work for You.